Contact information

The Pin Wall

For product questions, order help, return requests, or preorder updates, email thepinwall@gmail.com or use our contact form.

Please include your order number, if you have one, and the pin or character name so we can help. Do not send full payment-card details or passwords.

Return mailing instructions are provided after a return is approved. Please contact us before sending any item back.

You can also find The Pin Wall on Instagram. For time-sensitive order and return requests, please use email or the contact form.