Shipping policy

Last updated: October 16, 2026

Shipping your little finds

We currently offer delivery to eligible United States addresses. Available shipping services, charges, and any taxes are shown at checkout before payment. Please check your address carefully and contact thepinwall@gmail.com promptly if a correction is needed. Changes may not be possible after dispatch.

Any stated processing or dispatch window is separate from the carrier's transit estimate. Check the listing, checkout, and order confirmation for timing information. Carrier estimates are estimates rather than guaranteed arrival dates unless a guarantee is expressly stated. Contact us before ordering if you need a pin by a particular date.

Packaging and condition

We pack pins with protective materials suited to the item to help them travel safely. A listing sold as a loose Single Pin does not include a backing card unless expressly stated. Carded items, sets, and sealed mystery packs include the format identified in the listing. Reference photos may show the design rather than the exact individual pin; please contact us before ordering if you need a closer look or condition details.

Packaging protects the pin but does not guarantee a mint collector-grade backing card or outer package unless that condition is expressly offered. This does not limit your rights if an item arrives damaged, defective, or not as described.

Preorders

A preorder must be clearly identified before purchase. Its expected dispatch timing and payment terms will be stated with the offer or at checkout. Preorder release and availability dates can change. You can email us or use our contact form at any time for an update, and check the product page for posted updates.

Preorders are not eligible for change-of-mind cancellation before delivery unless we have approved an exception in writing. After delivery, the applicable item-category return rules apply. See our Return and refund policy.

If we cannot ship within the time promised—or within the time required by law when no shipping time was stated—we will notify you, provide a revised estimate when available, and offer any required choice to accept the delay or cancel for a prompt refund. If we cannot supply an item, we will refund the affected unshipped purchase. A no-cancellation term does not override these rights.

For an order containing both available items and preorders, check the disclosed fulfillment arrangement before purchase or contact us to discuss it. Any separate shipping charge must be disclosed and agreed before it is incurred.

Tracking and delivery issues

When a tracked service is used, shipment details will be sent to the contact information on your order. A label being created does not necessarily mean the carrier has received the package.

If a package is delayed, missing, marked delivered but not received, or arrives damaged, contact us with your order number so we can help investigate and work toward an appropriate resolution. Keep damaged packaging and photographs if possible. We do not use carrier status alone to waive any responsibility imposed by applicable law.

Need a hand?

Email thepinwall@gmail.com or visit Contact us. Our Return and refund policy explains return eligibility and requests.